Question 1

When do I receive my tickets?

Accepted Answer

I have purchased ticket to an event, however I have not received them. More information about ticket collection can be found on ticketworks.

Question 2

How can I complete a group booking for an event?

Accepted Answer

More information about group bookings can be found on ticketworks.

Question 3

Can I exchange tickets with somebody else?

Accepted Answer

More information about exchange tickets can be found on ticketworks.

Question 4

What happens to my ticket purchase once an event has been cancelled?

Accepted Answer

Once an event organiser has cancelled an event, ticketworks will issue a refund for the ticket purchase within 48 hours. More information about cancelled event can be found on ticketworks.

Question 5

Can I get a refund for tickets that I have purchased?

Accepted Answer

Simple answer: Yes. More information about ticket refunds can be found on ticketworks.

Question 6

When does ticketworks communicate or send correspondence?

Accepted Answer

At ticketworks the only time we communicate with you ('the customer') is in the following circumstances; More information about communication with us can be found on ticketworks.

frequently asked questions for ticket purchases on ticketworks

Ticket Collection

Group Bookings

Exchange Tickets

Cancelled Event

Ticket Refunds

Communication With Us